Virgin Games
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Virgin Games
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URL: virgingames.com
Established Year: 2006
Mobile Compatibility:

PROFILE

Licenses: Gibraltar, UK
Payment Methods: Delta Debit Card, MasterCard Debit Card, Visa Debit
Game Providers: Endemol Games, Gamesys, High 5 Games, IGT
Currency: GBP
Languages: English
Features: Instant, Progressive Jackpots, VIP
Support: Email, Live Chat, Phone

Virgin Games Review

Review last updated on March 25, 2021

British entrepreneur Richard Branson has licensed his Virgin brand name on everything from radio stations to airlines. In this case, there is Virgin Games, which was established in 2004 for UK players. Having remained in the marketplace for close to two decades, Virgin Games has evolved into one of the stronger brands in iGaming.

Games

Virgin Games is powered by Gamesys, which provides a network that aggregates software from developers such as NetEnt, Red Tiger, Blueprint, Novomatic, Microgaming, WMS, Eyecon, Bally, IGT, Evolution Gaming, SG, Red 7, Foxium, Pariplay, Barcrest, Just for the Win, Triple Edge, and Shuffle Master.

Within the slots, users can look out for games that are currently featured as a Double Daily Jackpot. Also, there are perpetual progressive slots such as Double Bubble Jackpot. As for the other top slots, Virgin Games has Secrets of the Phoenix, Cleopatra, Sweet Bonanza, Rolling in Gold, 5 Families, Arcade Bomb, 3 Tiny Gods, and 7s Deluxe.

Slots are a major element but Virgin is also strong for table games, having amassed a library that houses American Roulette, 3D Roulette, Bank It Roulette, 10p Roulette, Atlantic City Blackjack, Blackjack match, Blackjack Remastered, Baccarat, Solitaire, Caribbean Stud Poker, and Craps.

In the live dealer tables, users can play a combination of table games and game shows from Evolution Gaming. Starting with the tables, Virgin Games can offer Bond Street Blackjack, Power Blackjack, Instant Roulette, Three-Card Poker, and Ultimate Texas Hold’em. As for game shows, the options are Super Sic Bo, Side Bet City, Monopoly Live, Football Studio, and Deal or No Deal Live.

Virgin Games is also an option for online bingo players. As an extension of this, there are Slingo games that combine bingo and slot functions. Among the Slingo options are Slingo Centurion, Monopoly Slingo, Deal or No Deal Slingo, and Rainbow Riches Slingo.

Finally, there are poker tables where tournaments can be played, while scratch cards like 7-Up, All Star Scratch Card, Chasin’ Rainbows, and Blox Blitz are also available. There can also be chances to play free games, with previous depositors eligible to play the likes of Doubly Bubbly, Rainbow Riches: Daily Rainbows, and Search for the Phoenix.

Banking

When banking with Virgin Games, there will only be a handful of options from which to select. VISA and Maestro provide representation for the debit card users out there. Of course, iGaming operators in the UK are no longer permitted to accept deposits via credit card, which is why debit has been cited here. Alternatively, a new user could also deposit via paysafecard or PayPal.

Virgin Games does not place a cap on GBP withdrawals, and transactions can be processed rapidly if a user has completed the know your consumer (KYC) procedures that are requested by the UK Gambling Commission (UKGC). In compliance with the UKGC, Virgin Games will ask that users submit photographic evidence to prove their name, age, and address.

Mobile

To play via mobile, Virgin Games recommends that users with an iPhone or iPad play via the Safari web browser that is installed as standard on the iOS platform. Google Chrome is the equivalent web browser that is recommended to users who have a tablet or smartphone that is operated by Android. Virgin Games is accessible via Wi-Fi or mobile internet and the gaming content will be streamed rather than requiring a lengthy installation process. If desired, you can install the Virgin Games mobile app on iOS or Android.

VIP & Bonuses

Virgin Games can offer deals that enable newly registered users to deposit and wager a set sum before triggering the release of free spins or a bingo bonus. Any welcome offers are only offered to new players who opt-in and fulfil the entry requirements. Typically, there will be a 30-day usage period for any bonuses that are delivered. Plus, a user should also consult the bonus terms for the current wagering requirements.

At Virgin Games, a user can complete wagers with real money and receive V Points as a reward. Before V Points can be provided, a user needs to activate them within the settings of their account. Typically, V Points can be generated at a rate of 60 points for every £100 of wagering. V Points can eventually be redeemed for holidays, events, and other rewards that are available through the wider Virgin Group.

Security & Fairplay

For security, debit card users can process payments via 3-D Secure or two-factor authentication (2FA), depending on the services offered by their bank or card provider. To further secure the platform, Virgin Games has enlisted the services of Thawte and DigiCert to guarantee that all data is safeguarded by way of certified encryption.

As a brand that is licensed by the UKGC, Virgin Games can provide games that are operated fairly. It is a shame, however, that Virgin does not deliver further reassurances. This could be achieved by listing the name of the specialised auditor that independently tests all of the on-site software.

Support

The red “Help” button can be pressed when seeking support. You can start by entering a question or phrase that is the most relevant to your circumstances. Initially, you can scan a list of frequently asked questions (FAQs) and then determine if any of the answers to your situation. If they are not, then push the “Live Chat” button to speak about the issue with a member of the customer service team.

Virgin Games is also equipped to handle responsible gaming concerns and can provide users with links to information, such as how to stay in control and how to contact GAMSTOP. Furthermore, there are responsible gambling tools in the form of deposit limits, session reminders, cooling-off periods, and self-exclusion, which can be implemented across every online gambling site in the UK.

FAQ

Why can’t I deposit with a credit card?

In April 2020, the UKGC acted in conjunction with the government to prevent gamblers from depositing to iGaming sites via credit cards. The change was implemented to ensure that users weren’t wagering with funds that they couldn’t afford to pay back.

Can I pay with 2FA or 3-D Secure?

Absolutely, but you’ll have to contact your payment provider to implement this security measure. Once activated, you then choose to utilise pin-codes that are sent via text message or email before your payments are approved.

Where can I find the Virgin Games mobile app?

Android users can search for the Virgin Games app on Google Play, while iOS users can find the app on the App Store. Simply follow the instructions and accept any future updates to guarantee the highest level of performance.

Why have I been asked to verify my details again?

There will be an initial verification process to confirm your KYC information before you can withdraw from Virgin Games. However, the operator is entitled to revisit your issue in the future to guarantee that your information is still correct.

Which documents are required for KYC?

You can pass the KYC checks by submitting a photograph of your driving licence or passport, a utility bill (with your full name and address from the past three months), and a copy of your payment.

What is the minimum I can withdraw?

Virgin Games will allow you to withdraw £10 or more from your account.

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