Moon Games Casino
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Moon Games Casino
Visit Site
URL: moongames.com
Established Year: 1997
Mobile Compatibility:

Profile

Licenses: Gibraltar, UK
Payment Methods: American Express, Diners Club, Maestro, MasterCard, NETELLER, PayPal, Payd, Skrill, Visa, Visa Electron, WebMoney, Wire Transfer, Wirecard
Game Providers: Skilzzgaming, Scientific Games, NetEnt, GTS, Eyecon, Dragonfish, 888 Holdings
Currency: GBP, EUR
Languages: English
Features: Live Dealers, Progressive Jackpots, Tournaments, VIP
Support: Email, Live Chat, Phone

Moon Games Casino Review

Review last updated on January 27, 2021

Moon Games Casino was opened in 2013 and continues to serve UK players by way of an operating licence from the UK Gambling Commission (UKGC). As for what to expect: Moon Games is operated securely encryption, mobile compatibility, and a range of more than 500 video slots, instant games, and progressive jackpots.

Games

Starting with the software, this review can confirm that Moon Games operates on the Dragonfish platform, which is known to draw software from key providers such as Bally Technologies, Williams Interactive, NetEnt, Barcrest, IGT, iSoftBet, Blueprint, NextGen, Eyecon, Playson, Scientific Games, Red Tiger, Pariplay, Microgaming, and 888 Games.

Early on, it must be highlighted that Moon Games focuses on slots, instants, and jackpots. As such, there are not any casino tables or live dealer games. When searching the 500+ range of games, a player can look for specialised tags to signify if a particular title is “Top-Notch”, “Hot”, or whether it features a daily or progressive jackpot.

In the library, there are well-known slot titles in the form of Starburst, Shaman’s Dream, Berry Burst, Break da Bank Again, Cleopatra, Magic Stars 3, 1 Can 2 Can, 300 Shields, Cats, Amazon Queen, Dead or Alive, Jack Hammer 2, Medusa, Silver Lion, Zeus 3, Irish Riches, Secret of the Stones, and Twin Spin.

Alternatively, some of the newer video slots to reach Moon Games in recent years have featured Riches of Midgard: Land & Expand, Voyage of the Vikings, Wolf Gold, Secrets of Shanghai, Ghost Glyph, Zeus: God of Thunder, Hidden Valley, Jingle Spin, Halloween Jack, Cleopatra Plus, Fox Fire, Diamond Duke, Wolf Hunters, Champions of Valhalla, and Rage of the Seas.

Some of the slots are even licensed from famous entertainment brands. Among the ones that are licensed for access in the UK are Who Wants to Be a Millionaire, The Wish Master, Guns N’ Roses, Michael Jackson: King of Pop, Dracula, A Nightmare on Elm Street, Creature from the Black Lagoon, Game of Thrones, and Narcos.

A range of slots have also been developed with progressive jackpots. These titles can be found by their “Progressive” tags, and the main titles include Shaman’s Dream 2, Vegas Night Life, Kingdom of Cash, Temple of Iris, and Stampede Jackpot. To clarify, the “Daily Jackpot” feature can move around across different slot titles.

For added variety, Moon Games can provide games that combine the primary elements of online bingo and slot machines to create Slingo. The options available for this review were Slingo: Ante Up, Slingo Riches, Slingo: Reel Extreme, Slingo Classic, and Slingo: Britain’s Got Talent.

Banking

Moon Games Casino is authorised to accept GBP deposits from a handful of known payment providers, including VISA Debit and Maestro (it is no longer possible to make online gambling deposits with credit cards in the UK). The alternative options to those are Apple Pay and PayPal – both of which can be connected to your debit card for enhanced security and functionality.

The UK marketplace is required to use Know Your Consumer (KYC) checks to verify that the player is a resident in Great Britain and that they are aged 18 or older. By failing to provide identification and proof of address, it will not be possible to place wagers at Moon Games.

Mobile

To go mobile, a user can visit the Moon Games Casino site from an HTML5 web browser and then attempt to log-in with their account details. As it stands, access is available via the current iterations of Android and iOS, with iPhones and iPads both having compatibility. Moon Games operates on the Dragonfish platform and does not need to be installed due to the instant playability. Of course, please be careful if attempting to access Moon Games from a public Wi-Fi network.

VIP & Bonuses

A minimum deposit of £10 can grant new players a turn on the Moon’s Wheel. Depending on where the player lands, they can receive bonus funds, slot spins, or coins. Please be aware that you must consult and comply with the terms and conditions (T&Cs). These include 85x wagering requirements on winnings, which are capped at £100. Moon Games can provide further bonus offers to registered players, but the T&Cs can differ depending on the current promotion.

Security & Fairplay

There is a full privacy policy that explains how Moon Games Casino has implemented secure network topology by adding firewall systems and intrusion prevention measures. Further functions include authentication, access control, and encrypted communication. In terms of encryption, the connection is secured by a certificate that has been provided by Cloudflare.

Moon Games also performs internal and external auditing to verify the fairness of the on-site gaming software and a random number generator (RNG). All of the aforementioned processes and standards are fully regulated by the UKGC.

Support

Upon registering, a new player can consult a range of on-site support documents, including T&Cs, privacy policy, fair play, and the complaint process. Speaking of which, this should always start by submitting an initial complaint via email to Moon Games Casino. Beyond that, a player can escalate the complaint to the management team or else submit the issue to eCOGRA as the preferred alternative dispute resolution (ADR) provider.

When contacting Moon Games, the support team is available from Sunday to Friday. The opening hour is 08:00 and the closing time varies each day, with no customer service available on Saturdays. Calls are available in the UK and there is a specialist Loyalty Club hotline. Moon Games also hosts live chat support and can facilitate email communication.

FAQ

Where is the download button?

Moon Games Casino is an instant-play site that requires no download or installation to play. Every user has the option to sign in on different operating systems, including Android, Windows, iOS, or MacOS.

Can I deposit in GBP?

Certainly – Moon Games is a UK casino site that accepts GBP payment methods and is regulated by the UKGC.

What is a Daily Jackpot?

While some of the slots have progressive jackpots that are fixed to those titles, there are other games that can have a jackpot added for just that day.

What is the Loyalty Club?

Moon Games runs a reward system in which registered users can accumulate bonuses by wagering with real money and building up comp points. For further info, please consult the casino site.

Why can’t I communicate with the support team?

Please check the opening hours. Moon Games runs a voice mail service on Saturdays, while services return from 08:00-00:00 on Mondays, 08:00-01:00 on Tuesdays, 08:00-00:00 on Wednesdays, 08:00-01:00 on Thursdays, 08:00-22:00 on Fridays, and 08:00-17:00 on Sundays.

What is an RNG?

A random number generator is used to create authentic outcomes when online casino games are played. Moon Games has explained that the software is audited internally and externally while being licensed and regulated by the UKGC.

Does Moon Games have responsible gaming controls?

As a legal UK casino site, Moon Games can enable registered users to assign deposit limits, auto-play limits on the total number of rounds, or game-time reminders. There are also options to “Take a Break” from the account for one day, two days, one week, one month, or six weeks. Above that, a user can request the full self-exclusion of their Moon Games account and for all other brands in the UK.

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