Great Britain Gambling Commission Suspends In Touch Games Over Compliance Failures

OCR Editor. - September 4, 2023
Law and Order

The Great Britain Gambling Commission has taken decisive action by suspending three In Touch Games operating licenses. Effective immediately, the suspension is due to suspicions of the company's failure to adhere to license conditions, specifically related to money laundering, fair practices, and reporting critical events.

As reported in IGB News, the Great Britain Gambling Commission (GBGC) has suspended all three In Touch Games operating licenses in an unprecedented move that underscores the heightened scrutiny of online gambling platforms. The regulator has labeled the company as potentially "unsuitable" for licensed activities, triggering immediate action.

This suspension covers In Touch's extensive portfolio, including online casinos, bingo, and gambling software. Popular brands under the company umbrella, such as,, and, will be directly impacted by this decision.

The regulator has explicitly mentioned several areas of concern that led to this drastic action. These include issues relating to money laundering, the company's fair and transparent terms and practices, and its reporting of critical events. The suspension will remain effective while the Commission thoroughly reviews In Touch and its operations by sections 118 (2) and 116 of the Gambling Act 2005.

In an official statement, the Commission emphasized that during the suspension period, the company should focus on treating consumers fairly and keeping them fully informed of any developments that might affect them. Interestingly, the suspension does not prohibit In Touch Games from allowing consumers to access their accounts or withdraw funds.

This suspension comes on the heels of another significant setback for In Touch Games: a hefty fine of £6.1 million (€7.1m/$7.7m) levied by the Commission in January of this year. That fine was imposed due to social responsibility and money laundering failures, including an incident where In Touch did not interact with a customer, showing erratic play patterns until seven weeks after being flagged. The company also failed to verify income claims made by a customer flagged for high spending and unusual playtimes.

Adding insult to injury, the Betting and Gaming Council (BGC) also announced the immediate suspension of In Touch Games' membership. The decision aligns with BGC's strict rules concerning membership and standards, further isolating the embattled company within the industry.

In Touch Games finds itself in turbulent waters, facing increased scrutiny from regulatory bodies and industry associations. With a comprehensive review underway, the company's future remains uncertain, and the repercussions could have a lasting impact on both the firm and the broader online gaming landscape. Whether or not In Touch Games will be able to navigate these challenges successfully and regain its standing in the industry remains to be seen.

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